Important Notices

Aetna Offers Assistance to Members Affected by Wildfires in California 11-13-2018

Aetna is offering resources to members who have been affected by the wildfires in Ventura, Los Angeles, and Butte counties in California.

Aetna members can refill their prescriptions early, if needed. Members who use Aetna’s mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.

In addition to helping with prescription refills, Aetna professionals who have experience dealing with traumatic events are also available to help. The company has opened its Resources for Living services to those affected by the wildfires, regardless of whether they are Aetna members or not. Individuals can call 1-833-327-AETNA (1-833-327-2386) for assistance with finding available shelters, accessing government resources and seeking referrals or help to cope with the emotional impact of the wildfires.

“Our thoughts are with those affected by the California wildfires,” said Kristen Miranda, California Market President. “Aetna is focused on helping our members get the care and medications they need, knowing that many may have evacuated from their homes and are unable to use their regular physicians, pharmacies and hospitals.”

Aetna members affected by these wildfires can also seek emergency care anywhere, as needed. The company will monitor the impact these wildfires has on its network doctors, hospitals and other health care providers, and make further modifications to its policies as necessary to ensure members have access to care.

If any additional local, state or federal disaster executive orders or regulations are issued related to these catastrophic event, Aetna will adjust its policies to comply.

Aetna members and health care providers affected by the wildfires who need care or other assistance can reach the company at the following toll-free numbers:

  • Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).
  • Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)
  • Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
  • Health care providers should contact the Provider Service Centers:
    – Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
    – HMO benefit plans: 1-800-624-0756

* Members can find replacement ID cards and access to a Personal Health Record on Aetna’s secure member site Aetna Navigator™. Log in on Aetna’s home page.