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Kaiser Permanente: Telehealth Options During COVID-19
Connect with your care team from the safety and comfort of your home.
Kaiser Permanente: Testing for COVID-19
Most people who become infected with COVID-19 have mild symptoms and do not need to be tested. The Centers for disease Control and Prevention (CDC) has very specific guidelines for who should – and should not- be tested. At Kaiser Permanente, we follow these CDC protocols.
Kaiser Permanente: COVID-19 Diagnostic Testing for Essential Workers
We recommend getting a diagnostic test if you currently have symptoms of COVID-19. If the tests also helps public health agencies monitor of the spread of the disease.
Kaiser Permanente COVID-19 Vaccination Data and Member Resources
COVID-19 Vaccine News, Updates & Availability | Kaiser Permanente
- Kaiser Permanente is continuing to vaccinate Phase 1A healthcare workers
- There are 1.5 million 65 and older Kaiser Permanente members
- As of January 16, Kaiser Permanente has administered more than 170,000 vaccines in California
- Kaiser Permanente receives a weekly average of 20,000 (1st & 2nd doses)
COVID-19 Vaccine Hotline for Non-members and members: 24/7 dedicated vaccine phone line to hear a frequently updated recording with the latest COVID-19 vaccine information. That phone number is 1-855-550-0951 (TTY 711). It’s also available in Spanish.
Kaiser Permanente members are encouraged to register for an account on kp.org to receive the most timely updates.
Stay up to date — for the latest information on when other groups may be able to get the vaccine, visit kp.org/covidvaccine.
View additional information for employers, including state eligibility guidelines, at COVID-19 — What employers need to know.
Summary of Material Modifications (SMM) – March 8, 2019
Aetna Offers Assistance to Members Affected by Wildfires in California 11-13-2018
Aetna is offering resources to members who have been affected by the wildfires in Ventura, Los Angeles, and Butte counties in California.
Aetna members can refill their prescriptions early, if needed. Members who use Aetna’s mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.
In addition to helping with prescription refills, Aetna professionals who have experience dealing with traumatic events are also available to help. The company has opened its Resources for Living services to those affected by the wildfires, regardless of whether they are Aetna members or not. Individuals can call 1-833-327-AETNA (1-833-327-2386) for assistance with finding available shelters, accessing government resources and seeking referrals or help to cope with the emotional impact of the wildfires.
“Our thoughts are with those affected by the California wildfires,” said Kristen Miranda, California Market President. “Aetna is focused on helping our members get the care and medications they need, knowing that many may have evacuated from their homes and are unable to use their regular physicians, pharmacies and hospitals.”
Aetna members affected by these wildfires can also seek emergency care anywhere, as needed. The company will monitor the impact these wildfires has on its network doctors, hospitals and other health care providers, and make further modifications to its policies as necessary to ensure members have access to care.
If any additional local, state or federal disaster executive orders or regulations are issued related to these catastrophic event, Aetna will adjust its policies to comply.
Aetna members and health care providers affected by the wildfires who need care or other assistance can reach the company at the following toll-free numbers:
- Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).
- Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)
- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
- Health care providers should contact the Provider Service Centers:
– Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
– HMO benefit plans: 1-800-624-0756
* Members can find replacement ID cards and access to a Personal Health Record on Aetna’s secure member site Aetna Navigator™. Log in on Aetna’s home page.